Symantec antivirus server not updating
As far as I understand it, the folder C:\Program Files\Symantec\Endpoint Protection Manager\Inetpub\content is where clients get updates from ... Live Update put's it's stuff in C:\Documents and Settings\All Users\Application Data\Symantec\Live Update\D After 2 days of trying and 2.5 hours on the phone to Symantec support, it was not possible to get Endpoint Protection working on our server (we only have one server).It worked perfectly on my laptop but that's not a suitable location for it. The Live Update function appears to work and the home page of the Endpoint Protection Manager shows that the info is up to date.If I look at the "Show Live Update Downloads" screen, it is empty and says "No Live Update Content has been downloaded".TEM managed clients should receive updates automatically from the server.If a client is not receiving updates automatically, follow this process.On the same computer, you can choose to schedule Live Update automatic updates, and also manually use Live Update or run Intelligent Updater whenever you wish to update your virus definitions.
The reason I wanted you to try live update on the client computer is so we can identify if the client is being managed or not. Since you can send instructions to the clients, obviously the clients are being managed.
I found this in a Symantec article: Verify that the SEPM content is updated: a.
To verify that the SEPM content has been updated, look in the following folder: "C:\Program Files\Symantec\Symantec Endpoint Protection Manger\Inetpub\content\" b. This is the date and build number of the definition set installed.
I'm having an issue with some of my SEP clients not updating A/V definitions from the SEPM server.
They call all ping the SEPM server but for some reason, some workstations are not getting the latest virus def. On the smc-server-0.log, I noticed a bunch of errors: SEVERE: Error while extracting full content under c:\program files\symantec\symantec endpoint protection manager\tomcat\..\inetpub\content\xxxxxxxxxxxxxxxxxxxxxxxxxxxx\xxxxxxxx\Full What else can I check to see what's causing the communication problems?